Shipping policy

We want your new piece to arrive safe and sound, so we take care of shipping every step of the way.

We currently ship to Australia, Canada, selected EU countries, Hong Kong, Japan, Malaysia, New Zealand, the Philippines, Singapore, South Korea, the United Kingdom, and the United States. If you’re somewhere else, please get in touch before ordering and we’ll let you know what may be possible.

Free tracked shipping is included with every order, and full insurance and signature on delivery are included.

Most orders leave Melbourne in less than 3 business days. Pieces requiring extra work, like ring resizing, may take a little longer.

For United States customers: The price shown includes insured DHL Express or Australia Post shipping and import duties/tariffs. This means there should be no separate bill for these charges on delivery.

For European Union customers: Customers located in the European Union have a legal right to withdraw from eligible online purchases within 14 days of delivery. To exercise this right, please submit the EU Right of Withdrawal form here. If your order has not yet shipped, you may request cancellation before fulfilment.

Returned items must be sent back safely, securely packaged, complete, and in the same condition in which they were received, except for handling necessary to inspect the item. Customers are responsible for return postage and packaging costs unless the item is faulty or we have agreed otherwise.

For international returns, the parcel must be clearly declared as “returned merchandise” or “returned goods", with the original order number included. If an incorrect or incomplete customs declaration causes import duties, taxes, carrier charges or clearance fees to be charged to us, the customer may be responsible for those charges and, where permitted by law, we may deduct them from any refund or request reimbursement.

Any import VAT, customs duties, taxes, carrier clearance fees or other destination-country charges are the buyer’s responsibility and are not included in our checkout price unless expressly stated. If you exercise your EU right of withdrawal, these charges are not refunded by Goldbrick Jewels, as they are paid to the destination customs authority or delivery carrier rather than to us.

Once we receive the returned item, or receive proof that it has been sent back, we will process the refund in line with applicable EU consumer law.

We recommend any jewellery resizing or alterations be done locally, as items that have been made to order, clearly personalised, or altered specifically at the customer’s request may not be eligible for withdrawal where permitted by law. Please contact us before purchase if you have any questions about sizing, alterations or eligibility.

For all other international destinations: Local duties, taxes, tariffs, or customs charges may apply depending on your country’s import rules. These charges are the buyer’s responsibility.