Frequently asked questions

FAQs

What is the Goldbrick Jewels philosophy?

We love jewellery and we're passionate about getting beautiful antique, vintage and handmade pieces into great new homes. Older pieces may have wear in keeping with their age. Any other condition notes that we know of (for example, chips to stones or dents to gold) will be communicated openly. We have both completed the GIA AJP (Applied Jewelry Professional) and GD (Graduate Diamonds) qualifications. We are working towards the GG (Graduate Gemologist) qualification.

How do you authenticate your pieces?

We are both studying to obtain the Graduate Gemologist qualification from GIA (Gemological Institute of America), and use our knowledge and specialise tools to assess our pieces thoroughly. This includes testing metals, gemstones, researching marks and taking measurements.

We also work with our jeweller, who has 40+ years of experience and is a qualified gemmologist.

All carat weights given (unless specified otherwise) are estimates based on measurements taken in the setting. Precise measurements can only be given on stones that are loose and weighed separately. The majority of diamonds that we stock are old cuts - these are often asymmetrical and not calibrated due to traditional hand cutting techniques.

We aim to provide photos/videos from different angles to help you make an informed decision.

Do you offer ring resizing?

We do! We want to make the purchase of antique and vintage jewellery as easy and fun for you as possible, and making sure a piece is the perfect size for you is important to us. Please get in touch and we'd be happy to help with getting a ring resized. This costs $50 AUD plus additional metal and labour costs if sizing up.

For more information on ring resizing and our take on some myths in this space, check out our blog post here.

Do you offer layaway?

We offer an interest free layaway (also known as layby) service on orders over $500 AUD to help make your jewellery dreams come true with payments over time. Please refer to our layaway policy page for more information.

Did you know that we also offer PayPal Pay in 4? With this payment option you'll pay instalments to PayPal, and we are able to send your new piece out to you right away.

Do you hold items?

We offer holds at our discretion, please get in touch.

Do you allow returns?

If you'd like to return your order due to a pre-existing major problem which was not disclosed or shown in photos, please get in touch with us as soon as possible. We're always happy to do our best to help. We do not accept responsibility for wear and tear or other damage to pieces after delivery, and do not accept returns for change of mind.

When will my order arrive?

Items are dispatched promptly upon receipt of full payment. Delivery may take between 2 and 25 business days, depending on your geographical location. Please contact us if you would like to discuss estimated delivery times for your country.

Do you have a physical store?

We're an online only business and do not have a physical store.

Is there a way to see pieces in person?

We do not have a physical store and are unable to offer in-person consultations. Please email or message us with any questions and we'll be happy to help online.