We’re Goldbrick Jewels, an online jewellery business specialising in antique, vintage, and handmade pieces. You can learn more about us and our story on our About Us page.

Because many of our pieces are decades (or over a century!) old, gentle wear consistent with age is to be expected. Any notable condition issues we’re aware of (such as chips to stones or dents to gold) are always clearly disclosed and shown in photos.

We believe in openness, accuracy, and helping you make an informed decision before purchasing.

We carefully assess every piece using our gemmological training, specialist tools, and industry experience. We are both studying toward the Graduate Gemmologist (GG) qualification with GIA (Gemological Institute of America) and have completed the Applied Jewelry Professional (AJP) and Graduate Diamonds (GD) qualifications.

We also work closely with our jeweller, who has almost 50 years of experience and is a qualified gemmologist.

Carat weights are estimates based on measurements taken in the setting unless otherwise stated. Precise weights can only be obtained from loose stones. Many of our diamonds are old cuts, which are often asymmetrical and not calibrated due to traditional hand-cutting techniques.

We aim to provide clear photos and videos from multiple angles to help you purchase with confidence.

Absolutely. If you’d like additional details, measurements, or clarification before purchasing, please feel free to get in touch. We’re always happy to help you make an informed decision.

Yes. All of our pieces are carefully cleaned and checked before they’re listed, so you receive them in their best possible condition.

Where appropriate, our jeweller ensures settings are secure and stones are safe to wear. When an item is listed, it is ready to wear and ready to ship.

Any notable details about a piece are always clearly disclosed in the listing.

Orders are dispatched promptly once full payment has been received. Delivery typically takes 2-10 business days, depending on your location.

If you’d like an estimated delivery timeframe for your country, please feel free to get in touch.

We take great care to accurately describe and photograph every piece. If there is a major pre-existing issue that was not disclosed or visible in the listing, please contact us as soon as possible after receiving your parcel (within 5 days). We’re always happy to help resolve genuine issues fairly.

Please note that we do not accept returns for change of mind, and we’re unable to take responsibility for normal wear, third-party alterations, or damage that occurs after delivery.

Yes - US customs may apply tariffs, duties or taxes on imported jewellery. Don’t worry! We ship all US orders with DHL Express, who handle the customs clearance for you. You can read our full guide here.

We offer an interest-free layaway (lay-by) service on orders over $500 AUD. Full details can be found on our layaway policy page.

PayPal Pay in 4 is also available at checkout (subject to eligibility), which allows you to pay in instalments to PayPal while we send your piece out right away.

Yes! We’re happy to help you get the perfect fit.

• Sizing down: Complimentary on all rings where resizing is possible - let us know your preferred size at checkout.
• Sizing up: Please contact us for a quote.

Our jeweller takes great care to keep the finish seamless and preserve original details and hallmarks where possible.

You can read more about ring resizing and common myths in our blog post.

Yes - we can place a 24 hour hold with a small deposit. Our hold deposit is 5% of the item price (minimum $50 AUD), and it is credited towards your purchase when you complete checkout.

If you decide not to go ahead, or if the 24 hour hold expires, the deposit will be released.

We’re an online-only business and don’t currently offer in-person consultations or viewings. That said, we’re always happy to answer questions, provide additional photos or videos where possible, and help you shop confidently online. Get in touch with us here.