Refund policy

We take pride in every piece we sell and want you to love your jewellery.

If there’s a major issue that was not disclosed or visible in the listing photos/videos, please contact us within 5 days of receiving your parcel. We’ll do our best to help, whether that’s a replacement, repair, or refund.

Please note:

• We cannot accept returns for change of mind.
• We are not responsible for wear and tear, third-party alterations, or damage that happens after delivery.
• For customers located in the European Union, different legal withdrawal rights may apply. Please use our EU Right of Withdrawal form here.

We want buying from us to feel safe and worry-free, so we handle any genuine problems quickly and fairly.

For more detailed information, please see our terms of service.